TERMS AND CONDITIONS
T20 Cairns Gold Clash in Association with Hot Spring
TERMS AND CONDITIONS OF SALE
The purchase, possession and use of an Event Ticket, and attendance at the Event, are subject to
these Terms and Conditions and any additional rules, policies, or conditions notified or amended by
the Promoter from time to time.
These Terms and Conditions form a binding agreement between you and the Promoter. By
purchasing, acquiring, holding, using, or attending the Event with an Event Ticket, you agree to
comply with these Terms and Conditions.
If you purchase an Event Ticket on behalf of another person, you must ensure that they are made
aware of these Terms and Conditions. These Terms and Conditions apply to both the original
purchaser and any person who uses or holds the Event Ticket, subject to any transfer or resale
restrictions set out herein.
These Terms and Conditions apply to all Event Tickets issued or sold by the Promoter or an
Authorised Ticket Seller
1. DEFINITIONS
‘Authorised Ticket Seller' means (1) Flicket Ltd; or (2) any independent ticketing outlet we have
authorised and approved to supply tickets to the Event.
‘Event' means the “T20 Cairns Gold Clash in Association with Hot Spring” also known as the “T20
Gold Clash Event”.
‘Event Staff’ means the Promoter' employees, contractors, security personnel, and volunteers, and
Venue management.
‘Venue’ means Cazalys Stadium, 344 Mulgrave Road, Cairns, Queensland
‘Event Ticket’ has the meaning in clause 3 of these Terms and Conditions.
‘Force Majeure’ has the meaning in clause 14.
‘Permitted Item’ has the meaning in clause 13.
‘Privacy Laws’ has the meaning in clause 26.
‘Prohibited Item’ has the meaning in clause 12.
'Promoter', 'we', 'our' and 'us' means Duco International Limited of PO Box 969, Shortland Street,
Auckland 1140, New Zealand.
‘Released Parties’ has the meaning in clause 15.
‘Ticket Name Change’ has the meaning in clause 3.
‘Ticket Purchase Limit’ has the meaning in clause 3.
'You', ‘you’ and ‘your’ means the person seeking to purchase or acquire a ticket to the Event, the
person holding a ticket to the Event and/or a person seeking to attend the Event.
‘Website’ means www.goldclash.com.au.
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2. EVENT INFORMATION
The Event will be held at Cazalys Stadium, Cairns on Sunday 22 November 2026.
3. EVENT TICKET, DELIVERY AND LIMITS
The Promoter sells Event Tickets through the Authorised Ticket Seller, which acts as its sales agent.
No other ticketing company is authorised to sell Event Tickets. The Authorised Ticket Seller may use
third-party payment providers to process payments.
All ticket purchases are subject to the terms and conditions of the relevant payment provider.
Purchasers are responsible for complying with those terms and for paying any applicable booking,
transaction, or processing fees. These fees are additional to the advertised ticket price.
The Promoter is not liable for any loss, cost, damage, or expense arising from payment processing
failures, system errors, typographical mistakes, human error during the purchasing process, or
fraudulent, negligent, or unauthorised use of a credit card.
Tickets must not be resold, offered for resale at a premium, or used for advertising, promotional,
competition, or other commercial purposes without the Promoter's prior written consent. Any ticket
sold, offered for resale, or used in breach of this condition may be cancelled, and the ticket holder
may be refused entry to or removed from the Event.
The Promoter may impose limits on the number of tickets that can be purchased by an individual. Any
tickets acquired in excess of the applicable purchase limit may be declared invalid.
All prices are listed in Australian dollars (AUD) and include GST where applicable.
Event Ticket Categories:
Infants under 5 years old are free with an adult;
Children are aged 5 - 15 years; and
Adults are aged 16+;
You may be requested to show ID at the entry gate to validate your Event Ticket category at the
discretion of the gate staff at the Venue.
Event Tickets:
Entry to the Venue will be granted with presentation of:
1. a valid bar-coded ticket; or
2. a valid bar-coded print-at-home PDF ticket; or
3. a valid bar-coded Passbook ticket (electronic ticket on mobile device),
validly issued by the Promoter or any Authorised Ticket Seller (Event Ticket).
Corporate Tickets:
Entry to the Venue will be granted with presentation of:
1. a valid bar-coded ticket; or
2. a valid bar-coded print-at-home PDF ticket; or
3. a valid bar-coded Passbook ticket (electronic ticket on mobile device),
in addition to your entry ticket, corporate Event Ticket holders require a corporate ticket and a
wristband, both will be provided to corporate Event Ticket holders in early November 2026.
You must have your entry ticket to get in the gate and your wristband and corporate Event Ticket to
get into your allocated corporate area.
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Accessible/Mobility Event Tickets:
Mobility Event Tickets are available for patrons with mobility impairments or other accessibility
requirements who need a wheelchair location or a flat, accessible seating area. These spaces are
reserved exclusively for eligible patrons and their companions.
To purchase Mobility Event Tickets, select 'Accessible GA Ticket' on the ticketing website or
contact us at support@flicket.io for assistance with your specific accessibility needs.
Information about accessible parking, restroom facilities, and venue access will be provided by email
before the Event. If you need to bring medical or mobility equipment that may otherwise be classified
as a Prohibited Item, please contact us in advance and inform Event Staff when you arrive at the
venue.
Companion Card:
The Promoter participates in the Companion Card program. A patron who holds a valid Companion
Card is entitled to a second admission ticket, at no additional charge, for a companion who provides
them with attendant care during the Event. The cardholder's own Event Ticket must be purchased at
the same time, and the Companion Card number must be provided at the time of purchase. The
Companion Card must be presented, together with the cardholder's Event Ticket, on entry to the
Venue. Companion tickets are subject to availability and to these Terms and Conditions.
Ticket Purchase Limit:
The Promoter may impose a limit on the number of tickets that may be purchased by any individual.
Any tickets acquired in excess of the applicable Ticket Purchase Limit may be cancelled by the
Promoter.
If the Ticket Purchase Limit is exceeded, the Promoter reserves the right, at its sole discretion and
without prior notice, to cancel some or all tickets associated with the purchase. This includes orders
linked by the same name, email address, billing address, payment method, or other identifying
information.
Requests to purchase 40 or more tickets should be directed to support@flicket.io.
Ticket Name Change:
For some events, the Authorised Ticket Seller may facilitate the transfer or renaming of Event Tickets
and may charge a fee for this service.
Once an Event Ticket has been successfully transferred or renamed, the original ticket holder
relinquishes all rights, title, and interest in that ticket, and the ticket will thereafter belong solely to the
new ticket holder.
4. TICKET AND RESALE RESTRICTIONS
The Promoter and the Authorised Ticket Seller are the only authorised seller of Event Tickets, unless
otherwise stated on our Website. Tickets purchased from unauthorised sellers may be invalid,
counterfeit, previously cancelled, or otherwise unenforceable, and the holder may be refused entry to
the Event. If you are unsure whether a seller is authorised, please contact us for confirmation before
purchasing.
Event Tickets may not be re-sold or offered for resale at a premium or used for advertising,
promotional, competition or other commercial purposes without the Promoter’s prior written consent.
This restriction applies to both the original purchaser and any subsequent ticket holder. Event Tickets
are not transferable except through the Authorised Ticket Seller's official transfer or resale facility (if
any). Any transfer or resale made otherwise than through that facility is in breach of these Terms and
Conditions.
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Any Event Ticket that is resold, offered for resale, or otherwise used in breach of these conditions
may be cancelled without refund, and the ticket holder may be refused admission to or removed from
the Event.
In addition to these Terms and Conditions, all ticket purchases are subject to the terms and conditions
of the Authorised Ticket Seller. You are responsible for reviewing and complying with those terms. Any
enquiries, disputes, or issues relating to ticket sales, payment processing, fees, or the ticketing
platform must be directed to the Authorised Ticket Seller. The Promoter accepts no liability for any
errors, delays, or issues arising from the Authorised Ticket Seller's systems or payment processing
services.
5. REFUND AND CANCELLATION POLICY
The Event Tickets cannot be refunded or exchanged after purchase except as outlined in this Refund
Policy or as otherwise required by Australian law.
Due to the nature of the Event, you acknowledge and agree that any Event details are subject to
change without notice to you (including that we are unable to guarantee to you the appearance of
specific athletes). We may cancel the Event for any reason, including but not limited to extreme
weather, Force Majeure, safety, unfavourable playing conditions, decisions from any competent
authority, or any other reason, in our sole discretion.
If there are changes to the Event, we will not be liable to you or any other person for any costs,
expenses or other related losses except as set out in this Refund Policy.
This Refund Policy only applies in respect of Event Tickets purchased to the Event via our Website or
Authorised Ticket Sellers. The Refund Policy relating to corporate hospitality products is at clause 6.
Refunds:
You will be eligible for a refund of the Event Ticket (subject to any deductions as set-out in the
Conditions of Refund) if:
1. The Event is cancelled by the Event Date; and
2. you are entitled to a refund under this Refund Policy or applicable Australian Law.
If play commences but the Event is abandoned before six (6) overs are completed, you will be eligible
for a refund in accordance with this Refund Policy. If six (6 or more overs are completed, or an official
result is recorded, no refund is payable, regardless of the reason for any subsequent abandonment or
curtailment.
If the start time of the Event is postponed or delayed but the Event takes place on the date scheduled
as per the Event Ticket, you will not be entitled to a refund.
Conditions of Refund:
For the avoidance of any doubt, an Event Ticket will not be refunded, and you will not be entitled to
any refund, if:
(a) six (6) or more overs are completed or an official result is recorded, including where the
Event is completed earlier than expected in the ordinary course of play;
(b) the Event Ticket is lost, stolen, defaced or otherwise unused;
(c) your entrance to the Event is delayed, including but not limited to reasons of public transport,
road closures, other means of transportation, security inspections, and / or other external
factors outside our control;
(d) if the Event was shortened or the timings altered but an official result is recorded or six (6) or
more overs are completed;
(e) your Event Ticket was free of charge;
(f) you or any Event Ticket holder is refused entry to, or removed from, a Venue by reason of a
breach of these terms and conditions; or
(g) you purchased the Event Ticket from an unauthorised seller / reseller.
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Where you are entitled to a refund because the Event has been cancelled by the Promoter before the
Event Date, or where you are otherwise entitled to a refund under the Australian Consumer Law, we
will refund the full price of the Event Ticket.
Where you are entitled to a refund because the Event is cancelled due to a Force Majeure occurrence
under clause 14, we will refund the price of the Event Ticket less the fees and costs actually incurred
by the Promoter in connection with your booking and its refund. Those fees and costs may include
booking, service, transaction, delivery, merchant, foreign exchange, and payment processing fees
paid or payable by the Promoter to the Authorised Ticket Seller or any payment provider, and any
other third-party costs the Promoter has committed in respect of your Event Ticket. No interest is
payable on any refund.
Where the Event proceeds and you do not attend, or you request a refund in any circumstance not
entitling you to a refund under this Refund Policy or Australian law, no refund is payable.
Refunds will be provided via the original payment method as soon as reasonably practicable. Any
refund for an Event Ticket will only be made to the original purchaser of the Event Ticket.
Unless required by Australian law, we will not be liable for auxiliary expenses incurred by you in
connection with your attendance or non-attendance at an Event, including if the Event is cancelled or
relocated. Auxiliary expenses include, but are not limited to, the cost of travel, car-parking, child-care
and accommodation. You should carefully consider the refund and cancellation policies of travel,
accommodation and other goods or service providers when planning for the Event.
We may amend this Refund Policy from time to time where required to reflect changes or
developments in applicable laws or regulations and will use reasonable commercial endeavours to
give you reasonable notice of any amendment. All refunds will be determined in accordance with the
Refund Policy in place at the time of your purchase.
6. CORPORATE HOSPITALITY REFUNDS CONDITIONS
This clause applies to Event Tickets sold as a corporate hospitality, suite, or group hospitality package
that includes food, beverage, or other hospitality (Corporate Tickets), and applies in addition to the
refund rules in clause 5.
(a) Promoter cancellation. Where you are entitled to a refund for a Corporate Ticket because the
Event has been cancelled by the Promoter before the Event Date, or where you are otherwise entitled
to a refund under the Australian Consumer Law, we will refund the full price of the Corporate Ticket.
(b) Force Majeure. Where a Corporate Ticket is refundable because the Event is cancelled due to a
Force Majeure occurrence under clause 14, we will refund the price of the Corporate Ticket less: (i)
the fees and costs actually incurred by the Promoter in connection with the booking and its refund, as
described in clause 5; and (ii) the food, beverage, and other hospitality costs the Promoter has
committed and is unable to recover in respect of your booking at the time of cancellation.
(c) Change of mind. Where the Event proceeds and you do not attend, or you request a refund of a
Corporate Ticket in any circumstance not entitling you to a refund under this Refund Policy or
Australian law, no refund is payable.
(d) Hospitality already supplied. Where food, beverage, or other hospitality forming part of a
Corporate Ticket has been supplied to you before the Event is curtailed or abandoned, that hospitality
will not be refunded, and any refund of the remaining Event admission element will be determined
under clause 5.
No interest is payable on any refund of a Corporate Ticket.
7. LOST TICKETS
It is your responsibility to keep your Event Tickets safe.
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We may refund or replace lost, stolen or missing Event Tickets at our sole discretion, and fees may
apply. Event Tickets that are tampered with, damaged or defaced will be rendered invalid and will not
be replaced.
8. VENUE CONDITIONS
SEARCHES AND SECURITY. As a condition of entry, you and any personal belongings in your
possession may be subject to security screening, including bag inspections, vehicle searches, pat-
down searches, and metal detector screening. Failure to comply with a security screening request
may result in refusal of entry or removal from the Event.
PERSONAL PROPERTY: You are responsible for the security of your personal belongings at all
times. The Promoter accepts no responsibility for lost, stolen, or damaged property.
SMOKING AND VAPING: The Venue is a vape and smoke-free environment except in designated
smoking areas.
ALCOHOL: The Event is fully licensed. Alcohol must not be brought into the Venue. Only alcohol
purchased from authorised Venue outlets may be consumed within the Venue.
Alcohol may only be purchased and consumed by persons aged 18 years or over. Valid photographic
identification must be produced upon request. Any person found purchasing or supplying alcohol for a
minor may be removed from the Venue and referred to Police.
ILLEGAL DRUGS: Any person found in possession of, using, or supplying illegal drugs or prohibited
substances may be refused entry, removed from the Venue, and reported to Police.
9. DRESS CODE
Patrons must wear clothing that complies with reasonable standards of public decency and any
Event-specific dress code notified by the Promoter.
The following items are prohibited:
(a) Gang insignia or patches;
(b) High-visibility clothing;
(c) Costumes or attire that are offensive, obscene, unsafe, or otherwise inappropriate in the
reasonable opinion of Event Staff.
Failure to comply with the dress code may result in refusal of entry or removal from the Venue.
10. ADMISSION, CONDUCT and REMOVAL
A valid Event Ticket is required for entry to the Event.
The Promoter reserves the right to refuse admission or remove any person from the Venue without
refund where that person:
(a) Fails to produce a valid Event Ticket, accreditation, concession entitlement, or acceptable
identification when requested;
(b) Possesses or attempts to bring a Prohibited Item into the Venue;
(c) Refuses a security screening or fails to comply with Venue conditions;
(d) Is intoxicated or under the influence of alcohol or drugs;
(e) Engages in illegal, violent, threatening, abusive, aggressive, discriminatory, disorderly, unsafe,
antisocial, or offensive behaviour;
(f) Causes or threatens damage to property or injury to any person;
(g) Unreasonably interferes with the enjoyment of the Event by others;
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(h) Enters a restricted area or attempts to access the field of play or other unauthorised areas;
(i) Fails to comply with the reasonable directions of Event Staff, security personnel, Venue
management, or Police; or
(j) Otherwise breaches these Terms and Conditions or any applicable law.
Any person directed to leave the Venue must do so immediately.
Access to the playing surface is strictly prohibited. Any person entering the playing surface or other
restricted area may be immediately removed from the Venue, issued with a trespass notice, and
referred to Police.
11. INTEGRITY AND ANTI-CORRUPTION
You must not use any electronic or communication device (including any mobile phone, tablet, or
laptop) to communicate or transmit any ball-by-ball, score, or other Event data from within the Venue
for any commercial or betting purpose, including facilitating gambling or wagering on the Event.
You must not, by any means, attempt to influence or interfere with the result, conduct, or any aspect
of the Event, or offer any bribe, reward, or inducement to any player, official, or other person to do so.
If an Event Staff member reasonably suspects You of acting, or assisting a person acting, in breach of
this clause, you agree to cooperate fully with any enquiry by the Promoter, the relevant sports
governing body, betting-integrity authorities, and Police for the purposes of any investigation or
proceedings relating to a breach of this clause or any applicable anti-corruption code or rules.
12. PROHIBITED ITEMS
The Promoter may confiscate any item that is prohibited or that, in the Promoter's reasonable opinion,
may pose a safety, security, operational, or public nuisance risk. Confiscated items may not be
returned.
Prohibited Items include:
Alcohol not purchased at the Venue;
Open drink containers or reusable bottle containing liquid;
Commercially produced food (takeaways) or beverages;
Glass bottles, cans, aerosol cans, thermos flasks, or breakable containers;
Illegal drugs or controlled substances;
Weapons, knives, dangerous goods, flares, fireworks, laser pointers, or similar items;
Animals, except registered assistance animals;
Skateboards, rollerblades, scooters, bicycles, or similar devices;
Sound amplification devices including loudhailers, air horns or similar devices;
Hard coolers, picnic hampers, inflatable furniture, and bean bags;
Confetti or torn paper
Flags, banners, signs or similar items considered offensive, unsafe, or oversized;
Professional photography, filming, or recording equipment intended for commercial use; and
Any other item deemed by the Promoter or Event Staff to present a safety, security, or
operational risk.
Patrons requiring medical or mobility equipment that may otherwise be considered a Prohibited Item
should notify Event Staff before entry.
13. PERMITTED ITEMS
Subject to security screening and available space, the following items may be brought into the Venue:
Sealed non-glass water containers or empty reusable bottle up to 1 litre in capacity,
Assistance animals;
Small quantities of homemade food for personal consumption;
Soft cooler bags not exceeding 350mm high x 300mm deep x 400mm wide;
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Pushchairs and strollers in designated areas;
Personal umbrellas, provided they do not obstruct the view of other patrons and must remain
closed in seating areas;
Low-profile portable chairs are permitted on the embankment so long as the seat height does
not exceed 300mm and width not exceeding 600mm.
14. FORCE MAJEURE
Should the Event be cancelled due to a Force Majeure occurrence, the parties will have no further
liability to each other, and the Event Ticket purchaser will be refunded in accordance with clause 5
(and, for Corporate Tickets, clause 6). Any such refund will be made via the original payment method,
less the fees and costs actually incurred by the Promoter in connection with the booking and its
refund as described in clause 5, except where a refund is required under the Australian Consumer
Law.
A “Force Majeure” includes, but is not limited to, an act of God, strike, war, riot, earthquake, tornado,
hurricane, fire, civil disorder, explosion, flood, outbreak of infectious disease, or governmental order.
15. RELEASE
Each release, exclusion, and limitation of liability in these Terms and Conditions operates only to the
extent permitted by law, and does not apply to any loss or damage directly caused by the negligence
of the Promoter or a Released Party. To the extent permitted by law, and subject to that limit, You
assume the inherent and obvious risks of attending the Event, and You release the Promoter, Event
Staff, the Authorised Ticket Seller, the owners, lessees and controllers of the Venue, and their
respective members, directors, officers, employees, volunteers, contractors, or agents of each of them
(Released Parties) from liability for any loss, damage, economic loss, or consequential or special
loss suffered or incurred in connection with the Event or your attendance at or participation in the
Event.
Nothing in this clause excludes, restricts, or modifies any consumer guarantee, or any other right or
remedy You have, under the Australian Consumer Law or any other law, that cannot lawfully be
excluded, restricted, or modified.
16. PROMOTER’S LIABILITY
Event Ticket holders enter the Venue at their own risk. The services provided by Promoter will be
rendered with due care and skill to the extent required by Part 4 of the Australian Consumer Law
(Schedule 2 to the Competition and Consumer Act 2010 (Cth)). Our liability to you in relation to an
Event Ticket is limited to the obligations specified in these Terms and Conditions and our obligations
under applicable laws (including the Australian consumer law).
To the extent permitted by law, the Released Parties will not be liable or responsible for any loss,
damage, injury, delays, additional expenses or inconvenience suffered or incurred by you or any
person in or entering or exiting the Venue, participating in the Event or otherwise in connection with
the Event whether caused by the negligence of Promoter or any of the Released Parties and whether
arising in tort, contract, bailment or otherwise. Where liability cannot be excluded or modified by law,
the liability of the Released Parties is limited to the minimum permitted by law.
Notwithstanding anything else in these Terms and Conditions, if any of the exclusions or limitations
set out above are declared illegal or void, then to the extent permitted by law, the Promoter’s and the
Released Parties’ liability is limited to refundable value of the Event Ticket.
Where the Promoter or a Released Party breaches a consumer guarantee under the Australian
Consumer Law that cannot be excluded, and to the extent it is fair and reasonable to do so, your
remedy is limited (at the Promoter's sole election) to a refund of the price of the affected Event Ticket,
or the resupply of equivalent goods or services.
17. INDEMNITY
You agree to indemnify the Released Parties against any damage, loss, liability or injury any of them
may suffer as a result of your wilful, negligent or reckless acts or omissions at the Venue or as a result
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of your breach of the Terms and Conditions, the Venue regulations and conditions of entry. If you
cause any damage, you will be liable to pay costs for the damage caused.
18. NO WAIVER
Without limitation, we reserve the right to enforce these Terms and Conditions if:
(a) you have purchased an Event Ticket to the Event in contravention of these Terms and
Conditions; or
(b) we have not enforced our rights under these Terms and Conditions on a prior occasion.
19. PHOTOGRAPHS AND/OR RECORDINGS
Photography by Patrons
Personal digital cameras and standard SLR cameras are permitted at the Event. Professional
photography equipment, including telephoto lenses, lenses longer than 20cm, or detachable lenses, is
not permitted without prior media accreditation from the Promoter. Event Staff may determine, at their
reasonable discretion, whether equipment is considered professional photography equipment.
Photographs taken at the Event may only be used for personal, non-commercial purposes and must
not be sold, published, distributed, or otherwise used for commercial purposes without the Promoter's
prior written consent.
Recording and Filming by Patrons
Audio recording, video recording, filming, live streaming, or broadcasting of the Event is prohibited
without the Promoter's prior written consent.
The Promoter reserves the right to require the deletion of, confiscate, or deny entry to any recording
equipment used in breach of this clause.
Event Photography and Recording
The Venue may be monitored by CCTV and the Promoter may photograph, film, record, broadcast, or
otherwise capture the Event and its attendees.
By entering the Venue, you consent to being photographed, filmed, or recorded by or on behalf of the
Promoter and to the use of those images, recordings, and likenesses in any media worldwide and in
perpetuity for operational, security, promotional, marketing, commercial, and other lawful purposes,
without compensation.
To the extent permitted by law, You consent for the purposes of the Copyright Act 1968 (Cth), to all
acts or omissions of the Promoter and its authorised partners in relation to any images, recordings,
and likenesses captured of You under this clause that would otherwise infringe Your moral rights,
including any use, reproduction, adaptation, publication, distribution, or exhibition of the material
without attribution or in an altered form, and whether occurring before or after the date of this consent.
You grant all further consents reasonably necessary to enable the Promoter and its authorised
partners to use, reproduce, publish, and distribute the material for the purposes described in this
clause.
20. PRIVACY
Pursuant to your booking and by purchasing an Event Ticket, we (and the Authorised Ticket Seller)
may need to collect and keep personal information about you including your name, address,
telephone number and the names of all ticket allocations. Unless you tell us otherwise, you agree to
us disclosing the personal information that we hold about you to third parties, if you elect to receive
such information at the time of ticket purchase, so they can provide you with promotional material
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about other events and products. We may also need to disclose your personal information as required
by law or as permitted under the Privacy Act 1988 (Cth).
Your personal information will be collected and handled in accordance with our Privacy Policy below.
If you have any questions about how we handle your personal information please contact
info@ducoevents.com.
Payments made through our Website or associated services are processed through secure, PCI-
compliant payment providers, including Stripe, Windcave, Pin Payments or any replacement providers
we may engage from time to time. No credit card information is collected or stored by the Authorised
Ticket Seller or the Promoter.
Refer to our Privacy Policy at clause 26 for additional information.
21. GENERAL
(a) Entry to the Venue is at your own risk. To the extent permitted by law, the Promoter and the
Released Parties take no responsibility for any hearing damage or loss caused by excessive
noise or injury caused by your failure to follow Promoter’s directives. In the event of injury or
illness the Promoter may, at your cost, arrange medical treatment and/or emergency
evacuation as deemed essential for your safety.
(b) There shall be no unsolicited selling of merchandise, advertising or promotional giveaways.
(c) Liquor will not be served to minors or intoxicated persons and no Event patron may remove
liquor from the Venue.
(d) You are not permitted to display trading signs on the Venue without prior written consent of
Promoter.
(e) You acknowledge that there may be restricted capacities at some of the Event’s areas. Once
the maximum capacity is reached in these areas there will be no further admissions. Your
purchase of an Event Ticket does not guarantee admission to these areas in such cases.
(f) The Promoter cares for the environment and community. Please be respectful and place any
litter in the bins provided around the Venue. Be waste and water-wise.
(g) You must not, without the Promoter's prior written consent: (1) sell, offer, or distribute any
goods, services, or promotional material at or around the Venue; (2) engage in ambush
marketing, or promote or associate yourself, any brand, product, or service with the Event or
the Promoter; (3) display commercial, political, ideological, or promotional signage, clothing,
or logos; or (4) collect money, orders, subscriptions, or conduct surveys at the Venue. The
Promoter's official sponsors and partners are the only parties authorised to associate their
brand with the Event. Failure to comply may result in removal from the Venue and, where it
breaches applicable legislation, may attract penalties.
(h) Not-for-profit event partners. While the Gold Clash is a commercial event, the organisers
have appointed three not-for-profit event partners, who will together receive donations
expected to total at least $100,000. Ticket purchases contribute to the success of the Event
and its community partnerships. This clause is provided for information only and does not
form part of the terms governing your purchase or attendance.
22. AMENDMENTS
At any time, and without prior notice to you, we may amend these Terms and Conditions by updating
them on our Website.
Any variations become effective upon their first publication on our Website and apply to Event Ticket
purchases made after that time.
We may also amend these Terms and Conditions as they apply to tickets already sold, if those
amendments are made to ensure that these Terms and Conditions reflect changes or developments
in applicable laws or regulations. We use our best endeavours to provide you with reasonable notice
of amendments to our Terms and Conditions. It is your responsibility to ensure that you are familiar
with the Terms and Conditions at the time of purchasing an Event Ticket.
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You should review these Terms and Conditions before seeking to purchase tickets for Events and for
any updates before attending the Event.
23. SEVERABILITY
If any provision or part of a provision of these Terms and Conditions is held or found to be void, invalid
or otherwise unenforceable, it will be deemed to be severed to the extent that it is void or to the extent
of voidability, invalidity or unenforceability, but the remainder of that provision will remain in full force
and effect. No rule of construction will apply to these Terms and Conditions because a party was
responsible for preparing these Terms and Conditions.
24. GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the laws of
Queensland, Australia.
25. CONTACT US
If you have questions or are experiencing difficulties with purchasing an Event Ticket or our Website,
please get in touch.
Contact: 9:00am – 7:00pm (Monday – Sunday)
Email: support@flicket.io
Corporate Hospitality Support: If you have a question about the corporate hospitality packages or
group bookings, please contact: carlena.limmer@ducoevents.com
PRIVACY POLICY
This privacy policy explains how we and our Authorised Ticket Sellers (referred to as we, us, or our)
collect, use, store, disclose and protect your personal information.
We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth), the
Australian Privacy Principles (APPs) and any other applicable Australian privacy laws and regulations.
This policy applies to personal information collected through our Website, ticketing services, email,
telephone communications, text messages, correspondence and other interactions with you.
This Privacy Policy explains:
what information we may collect
how we collect and store that information;
how we will use your information;
when we may contact you;
when we may disclose your information to others;
your rights to access and correct your information and;
how we use cookies and similar technology on our Website
Please note that Australia's Privacy Laws may differ from your home country's privacy laws.
Personal Information We Collect
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We may collect personal information including;
your name;
postal address;
email address;
telephone number;
transaction and booking details; and
other information you choose to provide to us.
We may collect this information when you:
contact us by phone, email, text message, post or through our Website;
purchase tickets, products or services from us;
use our ticketing services;
complete online forms, including contact or enquiry forms; or
otherwise interact with us.
If you begin completing an online form but do not submit it, we may use the information entered to
contact you and assist with technical issues or difficulties you may have experienced using our
Website.
If you provide personal information about another person, you must ensure that you have their
consent to do so and, where appropriate, that they have been made aware of this Privacy Policy.
When you visit our Website, we may automatically collect certain technical and usage information,
including your IP address, browser type, operating system, device information, internet service
provider details and information about how you use our Website.
This information is generally not used to identify you personally. It helps us maintain Website security,
monitor performance, understand user behaviour and improve our services and user experience.
How we Use Personal Information
We may use your personal information for purposes including:
communicating with you regarding bookings, events or enquiries
providing ticketing, event, product or other services
processing purchases and transactions
verify your identity if you need help getting access with one of our services
providing customer support
notifying you of event changes, cancellations or important updates;
maintaining the security and integrity of our systems;
complying with legal and regulatory obligations; and
any other purpose for which you have consented.
We may also use de-identified or aggregated information to analyse how our Website and services
are used and to improve our products and services. Any data gathered will be shared, if appropriate,
with any third parties who provide services to us or on our behalf.
Marketing Communications
We will only send you electronic marketing communications where:
you have provided your consent; or
we are otherwise permitted to do so by law.
You may opt out of marketing communications at any time by:
using the unsubscribe link included in marketing emails; or
contacting us using the details provided below.
Opting out of marketing communications will not affect our ability to send you service-related
communications regarding bookings, purchases or events.
Disclosure of Personal Information
We may disclose your personal information to related entities, authorised ticket sellers, event
promoters, venue operators and third-party service providers who assist us in providing services and
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operating our business. This may include payment processors, technology providers, cloud storage
providers, Website hosting providers and professional advisers such as lawyers, accountants and
auditors.
Personal information may also be disclosed to courts, tribunals, government agencies, regulators and
law enforcement authorities where required or authorised by law.
We will only disclose personal information where the disclosure is reasonably necessary for the
purpose for which it was collected, where you have provided consent, or where disclosure is
otherwise permitted or required under applicable privacy laws.
Overseas Disclosure
Some of our service providers may be located outside Australia or may store and process personal
information on servers located overseas.
Where personal information is disclosed to overseas recipients, we will take reasonable steps to
ensure that those recipients handle personal information in a manner that is consistent with the
Australian Privacy Principles, unless you have expressly consented to the disclosure or the disclosure
is otherwise authorised or required by law.
Security of Personal Information
We are committed to keeping personal information secure. We take reasonable steps to protect
personal information from misuse, interference, loss, unauthorised access, modification and
disclosure.
Personal information may be stored in electronic systems and physical records protected by
appropriate security measures. While we implement reasonable safeguards to protect information, no
method of transmission over the internet or electronic storage can be guaranteed to be completely
secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or from
our systems.
Access and Correction
You may request access to personal information we hold about you and request that inaccurate,
incomplete, outdated or misleading information be corrected.
Requests for access or correction should be made using the contact details provided below. We will
consider all requests and respond in accordance with our obligations under applicable privacy laws.
To assist us in maintaining accurate records, please notify us promptly of any changes to your
personal information.
Third-Party Websites
Our Website may contain links to third-party websites that are not operated or controlled by us.
We are not responsible for the privacy practices, policies or content of third-party websites. We
encourage you to review the privacy policies of those websites before providing any personal
information, as their privacy practices may differ from ours.
Online Payments
For security reasons, we do not store credit card details.
Payments made through our Website or associated services are processed through secure, PCI-
compliant payment providers, including Stripe, Windcave, Pin Payments or any replacement providers
we may engage from time to time. Payment information is transmitted using industry-standard
encryption technologies, including SSL/TLS protocols, to help ensure transaction security.
We also encourage users to take appropriate precautions when accessing online payment services
through public Wi-Fi networks or shared devices.
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Cookies
Our Website uses cookies and similar technologies to improve Website functionality, security and user
experience.
Cookies allow us to recognise your device, remember preferences and settings, maintain user
sessions, analyse Website traffic and improve the performance of our services. We may also use
cookies and similar technologies to tailor content and information that may be relevant to your
interests.
Where cookies contain or collect personal information, that information will be handled in accordance
with this Privacy Policy.
You may disable or block cookies through your browser settings. However, doing so may limit your
ability to access or use certain features of our Website.
Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices,
legal requirements or technological developments.
The current version will be published on our Website. We encourage you to review it periodically to
stay informed about how we collect, use and protect personal information.
If you have a question, concern or complaint about how we handle your personal information, or if you
wish to access, correct or delete personal information held by us, please contact us:
Email: support@flicket.io
Email: info@ducoevents.com
We will investigate privacy complaints and respond within a reasonable period.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian
Information Commissioner (OAIC).
